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Fernando Sayago

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The Logs section in VIA® provides a detailed and easy-to-access record of system information that helps Admin users to understand and/or troubleshoot many processes in VIA.It provides insight into the operating processes of your VIA environment.

Integration Logs
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Log Types

  • Ramp Logs

  • Transaction Logs

  • Geofence Logs

  • Rate Logs

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    Use the Search option to filter the logs that are being shown. Filters can be defined by card, by ramp or by dates (start and end date).

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    Pagination (Last and Next 50)

    This option will be visible when there are more than 50 log records that can be shown.

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    Useful Information.

    Notice that:

    • In all cases, clicking on the three dots (“More” column) will take you to a detailed view of that record.

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    • The card, for which the log record was generated, is usually accessible from the log record itself.

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    • Our retention policy is a combination of Status and Generation Date: successful runs are kept for 7 days while failures are kept for a month.

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