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VIA allows you to create and re-use standardized messages in conversations using macros. These macros, once created can be re-used as often as you like and can save time when you have to use standardized instructions or questions. The following section will look at macros, how to create, use and delete them. The screen shot below will outline some of the parts of the macro screen:
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Category drop down field - This category provides a way for you to group your macros in a meaningful way. For example, you may want all your driver related macros to be stored together, all your internal macros also stored separately
Macro Listing - This section shows all the macros that you have currently created for the category that you have selected in the first section of the screen.
Consignee fields - These are the fields that you have in the macro
Add and Edit Buttons. You can add a new macro by clicking on the + button or edit the existing macro by pressing on the edit button
Send - If you have selected a macro that you want to use in you conversation you can press the send button and utilize the macro.
Creating Macros
Before you can use a macro you have to first define the macro. This process will show you how to create a new macro. You can find the macro button on any active conversation by pressing the </> button on the top right side of an open conversation screen.
On the macro screen, press the + button on the top right side of the screen to create a new macro. In the first filed (labelled Untitled) enter in the name you can see any existing macros, you can edit or delete existing macros or you can create new macroswant to give you macro. This name will be displayed in the macro list on the left side of the macro screen so make sure it is a meaningful name.
The second field will be the category you would like to group this macro under. If the category you want already exists then you can enter the category name here. If you would like this macro to be in a new category you can enter it here.